Incidents & non-conformities
Centralize incidents and drive continuous improvement
Capture incidents, non-conformities, complaints, and improvement opportunities in one place.
Investigate root causes, coordinate corrective and preventive actions, and track every case through to closure with complete traceability.
Turn every incident into an opportunity to improve
Bring incidents, non-conformities, and improvement actions into a single repository. Investigate root causes, monitor corrective actions, and measure their effectiveness to strengthen your processes over time.
Keep every incident and improvement in one place
Centralize incidents, non-conformities, complaints, deviations, and improvement opportunities in a shared environment.
Organize them by type, severity, status, entity, or your own criteria to make investigation, resolution, and follow-up easier.
- Centralized incident repository
- Flexible classification
- Advanced search and filters
Investigate root causes and coordinate corrective actions
Document each event, perform root cause analysis, define corrective or preventive actions, and assign clear ownership.
Keep every decision, action, and supporting document connected for a complete audit trail from identification to resolution.
- Root cause analysis
- Corrective and preventive actions
- Clear ownership
Keep every action on track through to closure
Track each case with clear statuses, deadlines, notifications, and automated reminders.
Spot overdue or pending actions at a glance, shorten resolution times, and keep teams accountable.
- Automated notifications
- Deadline management
- Real-time progress tracking
Turn incident data into better decisions
Monitor incident volumes, resolution times, recurring causes, and key indicators through interactive dashboards.
Automate reporting and use AI-assisted analysis to uncover trends, identify priorities, and guide improvement actions.
- Interactive dashboards
- Automated reporting
- AI-assisted analysis
Resolve incidents faster, with greater consistency and control
100%
of your incidents and improvements centralized in a single platform
- 01
Make incident reporting simple
Give every employee an easy way to report incidents, non-conformities, and improvement opportunities through simple, accessible forms.
- 02
Shorten resolution times
See open cases, outstanding actions, and upcoming deadlines at a glance to accelerate resolution and reduce impact.
- 03
Learn from every incident
Retain a complete history of incidents, investigations, and actions to identify recurring issues, share lessons learned, and prevent them from happening again.
- 04
Measure and drive improvement
Use reliable indicators on incidents, non-conformities, resolution times, and corrective actions to guide decisions and measure improvement over time.
Manage incidents and corrective actions in 3 steps
From initial reporting to final closure, structure every stage to resolve issues faster and continuously strengthen your processes.
01
Report and assess each event
Capture incidents, non-conformities, complaints, and improvement opportunities.
Assess each event by severity, type, and affected activity to prioritize the right response.
02
Investigate causes and assign actions
Identify root causes, define corrective, preventive, or improvement actions, and assign owners and deadlines for structured follow-up.
03
Verify effectiveness and prevent recurrence
Monitor implementation, verify that actions are effective, and identify recurring issues.
Turn lessons learned into stronger processes and lasting improvements.
Everything you need to manage incidents and corrective actions
Get your incident management framework up and running with Iskera
OTHER SOLUTIONS
Connect incidents to the rest of your GRC framework
Get more value from incident data by connecting it directly to risks, controls, audits, and action plans.
A demo that speaks your language, a clear vision as a result
See how Iskera helps you centralize incidents, investigate root causes, coordinate corrective actions, automate reminders, and track every case through to closure.
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Frequently asked questions
Incident and corrective action management software centralizes incidents, non-conformities, complaints, adverse events, and improvement opportunities. It helps teams report issues, investigate root causes, assign corrective and preventive actions, and track them through to closure with a complete audit trail.
Iskera can be configured to manage incidents, non-conformities, complaints, anomalies, quality events, improvement opportunities, and other event-based processes specific to your organization.
Yes. Reporting forms, categories, severity levels, statuses, approval workflows, and tracked information can all be adapted to your processes and ways of working.
Each incident can trigger one or more corrective or preventive actions with assigned owners, deadlines, approvals, and automated reminders. Teams can monitor progress in real time, verify effectiveness, and maintain a complete history through to closure.